FAQs

Battery Life

• What is the battery life? How long will XanderGlasses caption before they must be recharged?

Standalone operation

• Do I need a Wi-Fi connection or a smartphone to use XanderGlasses?

Accuracy

• How accurate are the captions?
• Do you have to look directly at the person talking to get captions?
• How close do people need to be for the glasses to hear and caption?
• Do the glasses work with different accents?
• Will XanderGlasses caption lyrics in a song or caption live singing at a musical theater event? 
• Can I use XanderGlasses to watch TV or at a movie theater, or to talk on the phone?
• What happens if multiple people are talking in a group?
• Will XanderGlasses caption my own voice when I'm wearing them?

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Buying XanderGlasses

• How do I buy a pair of XanderGlasses? What is the price? Can I order online?
• Are XanderGlasses covered by health insurance? Can I get financial assistance?
• Do you need to buy accessories to use with XanderGlasses? What's included in the kit?
• Are XanderGlasses available in my country?
• What is the warranty?
• How can I try them before I buy them? What is your return policy?

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Languages

• What languages does XanderGlasses provide captions for?

Vision & Prescriptions

• What types of eyeglass prescriptions are incompatible with XanderGlasses?
• If I wear prescription eyeglasses, can I use XanderGlasses? What is the process?
• Can someone with vision loss in one eye still use XanderGlasses?
• Do I need to have a minimum Visual Acuity Score (20/20) to use XanderGlasses?

Supplementing Hearing Devices

• Can I use XanderGlasses with hearing aids or cochlear implants? 

Outdoors

• Can I wear XanderGlasses while driving?
• Do the glasses work outdoors? Can you see the captions in bright light?