Xander Help and Support

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Xander Help and Support

FAQs

FAQs

Battery Life

What is the battery life? How long will XanderGlasses caption before they must be recharged?

Standalone operation

Do I need a Wi-Fi connection or a smartphone to use XanderGlasses?

Accuracy

How accurate are the captions?

Do you have to look directly at the person talking to get captions?

How close do people need to be for the glasses to hear and caption?

Do the glasses work with different accents?

Will XanderGlasses caption lyrics in a song or caption live singing at a musical theater event?

Can I use XanderGlasses to watch TV or at a movie theater, or to talk on the phone?

What happens if multiple people are talking in a group?

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Buying XanderGlasses

How do I buy a pair of XanderGlasses? Can I order online?

Are XanderGlasses covered by health insurance? Can I get financial assistance?

Do you need to buy accessories to use with XanderGlasses? What's included in the kit?

Are XanderGlasses available in my country?

What is the warranty?

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Languages

What languages does XanderGlasses provide captions for?

Vision & Prescriptions

What types of eyeglass prescriptions are incompatible with XanderGlasses?

If I wear prescription eyeglasses, can I use XanderGlasses? What is the process?

Can someone with vision loss in one eye still use XanderGlasses?

Do the glasses work outdoors? Can you see the captions in bright light?

Do I need to have a minimum Visual Acuity Score (20/20) to use XanderGlasses?

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Supplementing Hearing Devices

Can I use XanderGlasses with hearing aids or cochlear implants?