I use a hearing aid or cochlear implant and/or I lipread but I don’t always understand. Should I focus on reading captions or concentrate on listening? 

If you can hear fairly well with hearing aids, you can try a couple of approaches. You may prefer to listen first and glance at the captions as needed, as a supplemental tool.

 

If you can hear fairly well, we suggest that you try to listen first, and let the captions become part of the background and supplement your hearing. Think of them as a tool or your personal transcription friend, Xander, who is there to help when you need it.  Some people report that they regularly refer to the captions, even when they can hear clearly, because it helps them feel more confident that they understand what’s being said and they don’t have to ask someone to repeat themselves.  

At first, especially if you have mild to moderate hearing loss, concentrating on listening and getting used to reading captions may feel overwhelming. Or the captions may seem distracting if you're not used to them. If you want to get used to reading real-time captions, you can try a couple of approaches. You can listen and try to focus on the person speaking and surroundings first and glance at the captions as needed, to supplement your hearing. Some users find it helpful to position the captions to one side or the bottom of the screen.

Another option is to temporarily remove or disable your hearing device while you have conversations, and practice reading captions. Once you feel comfortable following the captions, put your device back in or turn it on again.