Why do the captions look doubled or overlapping on my XanderGlasses II glasses?
Some people see doubled or overlapping captions at first. These tips help your brain merge the two images.
Each lens of your XanderGlasses II shows its own copy of the captions, and your brain merges the two into one image. Most people adapt quickly, but some see doubled or overlapping text at first. These tips can help.
Things to try, in order:
1. Imagine the captions are on a far wall. They appear about 5-6 feet in front of you, not at arm's length. Looking at something far away and picturing the captions on the opposite wall of the room often helps your brain merge the two images.
2. Close one eye for a few seconds, then the other, then open both.
3. Test each eye separately. If the text looks clear and in the same spot with each eye alone, your brain is still learning to merge the images, so keep practicing. If one eye's view looks tilted, offset or blurry, contact us and we will check your glasses.
4. Adjust the caption size, position and brightness. Larger text often helps.
5. Check that the frame sits level and all the way back on your nose.
6. Practice in short sessions in a quiet room, with breaks.
Still stuck? Contact Xander support. We can arrange a call or a remote check of your device.